Frequently Asked Questions
- What is iPAQ Appstore?
- User Account
- Voucher Numbers
- pointPAQs and Software
- Software Downloads
- Technical Questions
- Software Help/Links
- Accessories
What is iPAQ Appstore?
With iPAQ Appstore, HP provides a complete range of products that are custom-designed for HP iPAQ PDAs and smartphones. In a manner of speaking, it is an entire world of its own for your iPAQ, where you can find practical and useful software and accessories from HP and other manufacturers and providers, purchase software and accessories directly, and also find useful tips, tricks, and news about every aspect of your iPAQ.
It is extremely important for us to make sure that the selection of software and accessories available on iPAQ Appstore is of the highest quality. Because of this, we subject every product to a quality and application test first.
If you are a new iPAQ owner, you probably found us through the brochure that was enclosed with your device. Have you already redeemed your iPAQ points? If you haven't, you should redeem them right away. This way, you will receive a valuable credit from HP towards the purchase of software on iPAQ Appstore.
You can find your voucher number on the back of the brochure. This voucher number will allow you to download software with a value of 4 points, free of charge. All you have to do is create a user account and enter the voucher number there in order for your user account to be credited with 4 points. For further help, please review this FAQ.
If you wish to purchase more software through iPAQ Appstore, simply purchase one of our pointPAQs. These are available in different sizes, according to your needs, and can be used to credit your user account with more points so that you can download more software.
Back to TopUser Account
To create a new user account:
Go to the Login page and select the "I am a new user, let me register" option. Please fill out the fields that are shown below the option and click on "Continue". Your user account has been set up, and you will be able to see an overview of all the software you have purchased and to redeem your voucher number.
Click here to go to the Login page.
To change your user account information:
Please log in by entering your saved e-mail address and the password you chose. A new menu item, "My Account", is displayed on the left menu bar. Simply click on "Update Account Details" and modify the corresponding information. Click on "Continue". Your changes have been stored.
Click here to go to the "My Account" page.
Problems when logging in?
Please make sure that you have entered the correct e-mail address and password first. If you have forgotten your password, simply select the "Email me my password" option, enter your e-mail address, and click on "Continue". We will automatically send the password you chose to the e-mail you entered.
Click here to get new password for your iPAQ Appstore account.
Voucher Numbers
What is a voucher number?
The back of your iPAQ Appstore brochure has a voucher number that you can use to receive a credit of 4 points on your iPAQ Appstore user account. You can then redeem these points as you wish in order to get one or more software titles of your choice from our selection. Please make sure that you use all the free points that you have received within three (3) months of redeeming your voucher number. Otherwise, the points will expire, and cannot be reissued.
Click here to redeem your voucher.
I bought more than one iPAQ!
If you purchased more than one iPAQ, you can redeem every single voucher number with your user account. You will receive a credit of 4 free points for each voucher number. The more voucher numbers you have, the more total points will be credited to your user account. In other words, you don't have to set up a new user account for each voucher number.
Click here to redeem your vouchers.
My voucher number doesn't work!
Please make sure that you have entered all the corresponding numbers and letters correctly. Voucher numbers have 10 digits, and look like the following example:
ABC12-DEF34
If your voucher number is not being accepted, please contact Support. Please send us both the corresponding voucher number and a proof of purchase for your iPAQ.
If the date indicated on the brochure has already expired, please contact Support. Please send us both the corresponding voucher number and a proof of purchase for your iPAQ.
Click here to contact our Support.
Back to ToppointPAQs and Software
What is a point?
A Point is payment unit in iPAQ Appstore. Every iPAQ owner gets 4 FREE* points with every new iPAQ he buys. By using these points you can get free software on iPAQ Appstore. If you need more points you can purchase pointPAQs.
*The offer is only available in the Europe, Middle East and Africa country region. If you do not have a promotional brochure and want to purchase points to download software see our great value pointPAQs available to buy.
What is a pointPAQ?
A pointPAQ is a number of points that can be purchased on iPAQ Appstore. Currently we have these pointPAQs:
|
20 points
|
84.95€ | 4.25€/point | |
|
10 points
|
48.95€ | 4.90€/point | |
|
5 points
|
26.95€ | 5.39€/point | |
|
3 points
|
17.95€ | 5.98€/point |
Why are points better than money?
The larger the pointPAQ is that you buy, the greater your overall saving is!
pointPAQs - If you want more software, you need more points
You can buy pointPAQs to purchase software found at iPAQ Appstore. To do this, log into your user account and click on "Buy More Points" on the left menu bar. The page that is displayed allows you to choose between 3, 5, 7, 10, 15, and 20-point pointPAQs, available for as little as €17.95.
The more points you purchase with us, the lower the price for the individual software titles that you buy from us will be. It is worth it to take the time and compare, and paying with points at iPAQ Appstore will give you more value for your money than paying in Euros or pounds!
pointPAQs are credited to your account automatically as soon as your payment is authorized. You can redeem these points either immediately or at a later point in time.
Please note: pointPAQs are not delivered directly to you; instead, they are credited directly to your account.
Click here to purchase more points.
How many software titles are available on iPAQ Appstore?
We selected 1000 of the best software titles out there and have made them available on iPAQ Appstore. Our claim is the fact that we provide you with the best software titles from the best software publishers worldwide through iPAQ Appstore. To do this, we have implemented high standards of quality in order to keep you from running into any disappointments.
How can I find the right software title?
There are two main categories on the left menu bar. Select "Pocket PC Software" if you have an iPAQ PDA, or "514 SmartPhone Software" if you have an iPAQ 514 SmartPhone.
Due to the large selection of software available, there are 11 subcategories under both main categories, as well as additional selection options, including: a search option at the end of the left menu bar, the option of directly accessing the best-selling software titles with the "Top 10 Software" category, the option of directly accessing the newest software titles with the "New software" category, etc. This way, we provide all the help you need to find the right title quickly and systematically.
In addition, we recommend you to simply surf through our range of products at least once. This way, you'll be able to find out how many practical and useful applications there are and find neat games that you can use to pass the time while flying on an airplane or riding on a cab, train, or subway.
What do the points next to a software title mean?
Each title is grouped under a software category and provided with a point-based value ranging from 1 to 20. You can purchase the software title for this number of points. You can buy a corresponding pointPAQ in order to have enough credits to download the software you want.
What does "single-user license" mean?
A single-user license means that you only have the right to store the corresponding software on the hard drive of a single compatible PC owned by you, and to install and use this software on a single iPAQ or other PDA. When you download software, you will be required to agree to the terms and conditions as a single user. If you do not agree to these terms and conditions, you will not be able to download any of the offered software.
Multi-licenses
If you are interested in acquiring multiple licenses for software titles from our website, please contact Support.
Click here to contact our Support.
I don't find any of the available software titles appealing!
We are always working to make sure that we can offer the best available software at iPAQ Appstore. For this purpose, we incorporate new software titles every month and constantly update our existing selection in order to add new software versions and to remove versions once they are not up to date anymore. We will be happy to receive any requests you might have via e-mail (please send them to Support) so that we can make iPAQ Appstore even more attractive for you as a user.
Click here to contact our Support.
Do I have to redeem all my points with one single download?
No - you can also redeem your points little by little.
Can I change my mind once I have selected my software?
As soon as you have purchased your software, the specified number of points is deducted. After this, and due to legal reasons, your selection cannot be canceled anymore.
Are you a software developer or software publisher interested in offering your products through iPAQ Appstore?
We are always looking forward to receiving offers regarding new and interesting software titles. Please contact us through Support.
Click here to contact our Support.
Back to TopSoftware Downloads
What happened to the iPAQ Download Agent?
The iPAQ Download Agent was a tool provided by the previous operator in charge of iPAQ Appstore. Since January 2008, we offer the possibility of downloading purchased software again or of getting the corresponding registration codes at any time - this functionality is directly available through your user account. This makes it possible for you not to depend on the PC on which the iPAQ Download Agent was installed, and allows you to get the required information from any PC in the world that has an Internet connection and a browser.
How can I download software?
Please log into your user account first. If you don't have a user account, please create a new user account. After doing so, you can purchase so-called pointPAQs from us. You can pay for the software you want with these pointPAQs and then download it.
Click here to create new user account.
How long does it take to download software?
That depends on the size of the software and the speed of your modem and Internet connection. If your Internet connection is interrupted during downloading, you can download the software once again at any time.
How do I install the software on my iPAQ from PC?
If you have downloaded the software to your PC, you must first have Microsoft ActiveSync or another synchronization application installed in order to be able to install the software on your iPAQ. Once the synchronization application is installed, connect your iPAQ to your PC with a data cable or a docking station and start the setup routine on the PC. The installation is then carried out automatically from the PC to the iPAQ.
Where can I get Microsoft ActiveSync or Mobile Device Center?
To install software you should have Microsoft ActiveSync or Microsoft Windows Mobile Device Center istalled on your desktop.
In case you have Windows XP or earlier you should download and install Microsoft ActiveSync:
http://www.microsoft.com/windowsmobile/activesync/activesync45.mspx
In case your OS is Windows Vista download and install Microsoft Windows Mobile Device Center:
http://www.microsoft.com/windowsmobile/devicecenter.mspx
How do I install the software on my iPAQ over the air?
You should go to the directly from your iPAQ, login using existing account or create new account, redeem your voucher and select software you want.
You should download CAB version of selected software using "Download CAB" link and launch file directly on your device.
How do I uninstall the software from my iPAQ?
In order to uninstall the software from your iPAQ, click on Start - Settings - System and choose Remove Programs on your iPAQ. Choose the program that you wish to remove and click on Remove.
Can I reinstall the software on my iPAQ after I have uninstalled it?
Yes, you can reinstall the software. To do this, simply connect your iPAQ to the PC and open your synchronization application. If you're using Microsoft ActiveSync, simply click on Extras- Software after opening the software in order to reinstall the desired software.
How can I download the software again?
If you need the software again, please log into iPAQ Appstore. The overview page that is displayed shows the software that you have purchased so that you can download it again, and also shows the required registration code if applicable.
Click here to see your selected software.
My points were deducted even though I haven't installed the software. Why?
Your points are deducted if you select the "Confirm your software selection" option. Once you select this option, your selection cannot be changed anymore.
Back to TopTechnical Questions
How do I know whether I have a SmartPhone or a Pocket PC?
It is easy to distinguish between SmartPhones and Pocket PC according to the way they work. If you want to set up your new device or download add-on software, you need to know which version of Windows Mobile is installed on your device.
Pocket PC have a touch screen and the corresponding stylus. Additionally, the Windows logo is displayed on the top left of the start screen with Pocket PC.
SmartPhones do not have a touch screen or a stylus. The Windows logo is displayed on the bottom left of the start screen with these telephones. SmartPhones are equipped either with a full keyboard or with a 12-key keyboard.
Do your products work with MAC OS X or Linux?
If you don't use Microsoft Windows on your PC or laptop, you will need a CAB file in order to install purchased software directly on your iPAQ. To do this, simply copy the CAB file to a memory card and start it by double-clicking inside the iPAQ file explorer.
My software isn't working on my iPAQ!
If your software is not running on your iPAQ for some reason, or if you are receiving error messages, please contact our Support.
Click here to contact our Support.
What is a "product key code?"
Also known as a "registration key", "unlock key", or "installation key".
You will receive this key or code, which consists of numbers and/or digits, directly together with your purchase. You can check the code again at any time by checking the "My Account" menu item, which will display the codes next to the corresponding software.
This product key code unlocks software so that you can access it. You will not be able to use software titles without a product key code. Many of the software titles we offer require a product key code to be entered once before use.
If you run into problems, please make sure that you entered the product key code correctly before contacting Support. A common mistake, for example, is to accidentally enter the letter "O" instead of the number "0" (zero). If the problem persists, we will of course be glad to provide you with assistance.
Please note: Not every title requires a product key code. Most product key codes are case-sensitive, i.e. upper-case and lower-case letters must be entered exactly as given!
Click here to contact our Support.
My iPAQ is not working correctly!
If this happens, please contact the corresponding iPAQ vendor or HP Support: http://www.hp.com/support.
Back to TopSoftware Help/Links
How can I receive technical support or further information regarding the software titles that I downloaded?
If you have any software related questions you can describe them to our Support. Please note, we need as much information about your questions as you can provide:
- Your iPAQ model
- Software title you purchased
- Description of your question and screenshot if it is possible.
Click here to contact our Support.
Why does the installed software say that I have a test version after I start it?
All titles available through us are full software versions. Some of them, however, require a product key code to be entered in order to unlock the full version. You can find the product key code for every title that requires registration under the "My Account" menu item, in the overview page. You can enter this code as soon as the software is installed on your iPAQ.
Back to TopAccessories
How do I know that the accessories I selected are compatible with my iPAQ model?
This is very easy. After selecting the "Accessories" menu item on the left menu bar, you will be able to select your iPAQ model.
All accessories shown after you have selected your model are compatible with your iPAQ.
What are your delivery times?
Delivery times depend on the country of the recipient. However, all products offered are generally available in sufficient quantities and directly from stock in Germany, and are delivered to Deutsche Post/DHL for delivery within 24 hours of your order.
The delivery time for the country of the recipient can be approximately 10 days. Please note that international shipments always take longer than national parcel shipments.
What happens if I'm not home when my shipment arrives?
Shipping companies follow certain standard procedures if this happens. In any case, you should leave a notice in your mailbox or on your door. Shipments are sometimes delivered to neighbors so that you don't have to pick up your shipment or be present the next time that the company tries to deliver it.
If you receive a notification, please make sure to pick up your shipment when indicated or to contact the shipping company. Otherwise, your shipment will be sent back and we will have to bill you for the resulting costs.
What happens if my shipment doesn't arrive?
If you still haven't received your shipment two weeks after your order, please ask your neighbors or neighboring stores to see if they have received a shipment that was addressed to you.
If they haven't, please contact Support and give us your order number. All shipments are insured by us and can be tracked. This means that you will not bear any risks or additional costs in the event that the shipment was lost.
Click here to contact our Support.
Where can I receive my order?
If you want your shipment to be delivered to a separate delivery address (e.g., your office or company), simply specify the address when ordering.
I want to return items from my order!
Information for exercising the Right of Withdrawal
Right of Withdrawal
You are entitled to withdraw from the contract within a period of two weeks without further specification of reasons in written form (e.g. letter, facsimile letter or e-mail) or - in case of delivery of goods before the expiration of the period - by returning the goods. The withdrawal period does not start before the reception of this instruction in written form, but anyhow in case of delivery of goods not before reception of the goods by the receiver (in case of supply of goods to be performed permanently or recurrently not before reception of the first partial delivery) and in case of services not before the conclusion of the contract and not before us having complied with our obligations of information according to art. 312c par. 2 German Civil Code related to art. 1 par. 1, 2 and 4 German Civil Code Info-Order and our obligations according to art. 312e par. 1 sentence 1 German Civil Code related to art. 3 German Civil Code Info-Order. Punctual dispatch suffices to comply with the time limit. The withdrawal must be declared to:
Handster GmbH & Co. KG
Marktstraße 9,
D-39624 Kalbe-Milde,
Germany.
Fax: +49 (0) 39080 - 72 22 49
Consequences of withdrawal
In case of an effective withdrawal, any performance received by one party is to be returned to the respective other, as are benefits derived from such performance, e.g. interest. If you cannot return the goods received in whole or in part or if you can only return the received goods in a deteriorated state, you must pay compensation for value insofar. There is no duty to pay compensation for value, if the sole cause of deterioration of the good(s) received was the inspection of the respective good(s), as would have been possible in a retail shop. For the rest you can avoid paying compensation for value in respect of deterioration in the good(s) as a result of their/ its proper use, if you do not use the good(s) the way you use your own property and refrain from doing anything that would curtail the value of the good(s). Goods that are appropriate to be dispatched by parcel shipment have to be returned at our risk. If the value of the order does not exceed Euro Forty (EUR 40) and the good(s) delivered correspond to the good(s) you ordered, you have to bear the costs of return. You have also to bear the costs of return if - in case of a higher price of the order than Euro 40 - you have not yet delivered your performance in return or a partial payment at the moment of the withdrawal. Otherwise the return of the goods is free of charge for you. Goods that are not appropriate to be dispatched by parcel shipment will be collected at your place.
Obligatory refunds of payments must be made within 30 days. This period begins for you the day when sending the withdrawal declaration or dispatching the goods, and for us when we receive the withdrawal declaration or the returned goods.
Special notice
Your Right of Withdrawal expires prior to the above said if your contractor has begun to provide the service with your express consent before the end of the withdrawal period or if you have occasioned this yourself.
This ends this statement of the rights of withdrawal.
The right of withdrawal does not apply to distance contracts
- - for the supply of goods made to the consumer's specifications or;
- - goods that are clearly personalized or;
- - goods which, by reason of their nature, cannot be returned or;
- - for the supply of audio or video recordings or computer software which were unsealed by the consumer.
Value-Added Tax
iPAQ Appstore is operated on behalf of HP by Handster GmbH & Co. KG, based in 39624 Kalbe/Milde, Germany. Because of this reason, all prices include the legally required German value-added tax, which is currently 19%. If you are placing an order outside of the EC and the delivery address is also outside of the EC (only for accessories), we will (automatically) not charge any value-added tax. In this case, the country of the recipient will levy duties and taxes, on which we have no influence whatsoever, on the import.
Corporate clients within the EC can enter their VAT registration number while placing an order in order to be exempt from VAT in their orders as well.
Customs Information
Protecting your private information is extremely important to us, and we know that you are concerned about how the information pertaining to your order is used.
Please note that cross-border shipments are subject to being opened and inspected by customs authorities.
Moreover, we must provide our international transportation companies with certain information regarding orders, deliveries, and products. This information must be disclosed by our transportation companies to local customs authorities for purposes of customs clearance.
Please also note that we are forced to specify the value of the goods directly on the package.
Bulk Orders
If you are interested in ordering large item volumes, please contact Support. We will be happy to make a personalized and attractive offer.
Click here to contact our Support.
Can I redeem my points for accessories as well?
No - this is not possible.
Did not find an answer for your question?
If you did not find an answer for your question feel free to contact our Support.
Click here to contact our Support.
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